Refund Policy

We hope you enjoy your purchase from the OWP Boutique. As the Boutique operates specifically for OWP Singapore 2026, purchases are generally considered final once completed, subject to applicable consumer rights.

Change of Mind

Refunds, returns or exchanges are generally not available for change-of-mind purchases, including where a purchaser later decides that they no longer want an item.

Failure to Collect

All online orders must be collected from the Level 2 OWP Boutique no later than 23 October 2026.

If an order is not collected by this deadline, a refund will not be issued solely on the basis that the purchaser failed or neglected to collect the item.

Incorrect, Damaged or Defective Items

If you believe you have received an incorrect, damaged or defective item, please speak with the OWP Boutique team as soon as possible during the event.

Where appropriate, the team will assess the item and arrange a suitable resolution in accordance with applicable consumer protection requirements.

Refund Processing

Where a refund is approved, it will normally be returned using the original payment method where practicable. Processing times may vary depending on the payment provider.

Nothing in this policy is intended to exclude any statutory rights available to consumers under applicable Singapore law.